Job Description
As the GM of a hotel, my job is much like running a small city. I am responsible for the safety, security and experience for all of my team and guests, in particular our guests do expect us to be the resource for anything you can think of. The operation itself has all aspects of any typical business such as marketing, operations, finance, human resources, customer service and equipment maintenance. It is a 24/7 business that changes daily based on who is coming and going which makes it always interesting.
Relevant School Subjects
- Business
Areas of Expertise
- Leisure/Sports/Tourism
Career Story
From highschool I enrolled in college for a Vet technician but starting working at the Delta Meadowvale as a Houseperson and quickly fell in love with the hotel world. I didn't complete college realizing that was not the direction I wanted to take. I told my leaders that I was interested in learning more about the industry and I was fortunate enough to be put through training programs that helped me advance my career, including a six sigma program, leadership, conflict resolution, contract and union negotiations, dirt school, diversity in the work place, sales and more. That training coupled with promotions provided me opportunities to manage/work in every department within the hotel allowing me to find my way into the GM position. Later I did attend McMaster for a diploma in Marketing with a digital concentration.